Privacy Policy

1. Introduction

MText ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform and services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration information (name, email, organization)
• Payment information (processed securely through third-party providers)
• Contact information for your email lists
• Email campaign content and templates
• Support requests and communications

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log data (access times, error logs)
• Cookies and similar tracking technologies

2.3 Email Campaign Data

We process email campaign data on your behalf, including recipient email addresses, campaign content, and engagement metrics (opens, clicks, bounces).

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and cloud hosting. These providers are contractually obligated to protect your information.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent for data processing

To exercise these rights, please contact us at privacy@mtext.io. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your use of our Service. For more details, please see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@mtext.io
Data Protection Officer: dpo@mtext.io
Address: [Your Company Address]