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Frequently Asked Questions

How do I create my first email campaign?

To create your first campaign, navigate to Campaigns → New Campaign. Choose a template or start from scratch, add your content, select your recipients, and schedule or send immediately.

How do I import contacts?

Go to Contacts → Import and upload a CSV file with your contact information. Our system will automatically map fields and help you clean up duplicates.

What email limits do I have?

Email limits depend on your subscription plan. Free plans typically include 1,000 emails per month, while paid plans offer higher limits. Check your account settings for your specific limits.

How do I set up email automation?

Navigate to Automation → New Workflow. Choose a trigger (like a new subscriber or purchase), add conditions, and define the actions (send email, add to segment, etc.).

Can I use my own domain for sending emails?

Yes! Go to Settings → Domains to add and verify your sending domain. This improves deliverability and allows you to send from your own domain.

How do I track campaign performance?

Visit the Analytics dashboard to see open rates, click rates, bounce rates, and other key metrics. You can also view detailed reports for individual campaigns.

Still Need Help?

Our support team is here to help you succeed. Get in touch and we'll respond as soon as possible.

Support Hours

Email Support: 24/7 (response within 24 hours)
Live Chat: Monday - Friday, 9 AM - 6 PM EST
Phone Support: Available for Enterprise plans
Emergency: Critical issues handled 24/7